If the item is dead on arrival upon receiving it, you are entitled to a full refund.
The conditions of the refund are as follows:
- Claims must be made within the 14 days of receiving your item to entitle you to a refund.
- The claim must be submitted through the support center
- Postage and handling charges are not refundable.
- For claims made after this period, please refer to warranty terms and conditions.
- If the item cannot be repaired a replacement will be provided.
- If the item has been started and used and is found not to be dead on arrival you must refer to the warranty terms and conditions.
- The customer is responsible for covering the return postage, shipping, or courier costs of the product being returned.
Please note if the claim for dead on arrival is not submitted within 14 days of receiving the product, it will be convulsion evidence the item is not dead on arrival.
If the product has been used and is not found dead on arrival this is required to go through the warranty terms for the purchased product. Please refer to the warranty which is located on the product warranty tab.
Change of mind / Cancellations
If the customer decides they want to return their product due to a change of mind please see below;
By consumer law, we have the right to not give a refund or a replacement if the customer simply changes their mind about a product. You will need to submit a claim via our support center and the support team will assist you further with your inquiry.
- The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.
- A 15% restocking fee will apply to all returns.
- Shipping/carrier costs are non-refundable.
- A claim needs to be placed through the support center and needs to be approved by our team before the order(s) are returned.
- Your relevant order information must be on the item you are returning.
- Payments will occur a 5% cancelation fee
If you have placed an order, a backorder, or placed any type of pre-order and wish to cancel this order a 15% termination fee will apply. You can only cancel this type of order if it has not been dispatched.
Note: For hygiene reasons, some products may not be returned under this policy such as helmets, clothing, safety equipment, etc.
Received the wrong item?
If you just received your order and it is not what you ordered, please contact us immediately on 510 350 1437 or via Email
Please DO NOT assemble or unpackage the item(s) you received. This will void the returns policy and we will not be unable to have the item(s) collected for return.